Our courses have a 14-day money back guarantee unless otherwise specified on the sign-up page. You can request a refund within 14 days of purchasing a course / training to receive a full refund. If you have ordered a jade egg and it has already been shipped, there will be no refunds made on egg purchases, due to its intimate usage. You are solely responsible for typing in an accurate shipping address. If the delivery has failed due to an incorrect address or your failure to pick up the order, we will re-send the egg for an additional shipping charge.